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Contact us

Field operation engineer


Location: Hybrid (East coast or Texas, USA)
Posted: 26-06-2024

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Who we are ?

Systemex’ vision is to become a leader in North America for Industry 4.0 solutions. Systemex Group is composed of two divisions, Systemex Automation and Systemex Industrial Consulting. Systemex Automation is a leading North American integrator in manufacturing and warehouse automation, specializing in small to complex projects from concept to customer service. Systemex Industrial Consulting partners with customers to provide industrial asset management services and commissioning for manufacturing and mining sectors.

Geek+ is a global leader in robotic solutions for logistics, specializing in Autonomous Mobile-Robot (AMR) solutions that automate tasks like picking, moving, and sorting in warehouses. With a strong presence in North America, Geek+ continues to drive growth and innovation in warehouse automation solutions.

Systemex and Geek+ have partnered to meet increasing demand for warehouse automation solutions, combining Systemex’s project management and automation expertise with Geek+’s leading AMR product line.

Job description

Systemex is seeking to hire a team of Field Operation Engineers to support the deployment and maintenance of robotic systems at customer sites across North America. As a Field Operation Engineer, you will collaborate closely with project managers, supply chain specialists, and Geek+ to ensure successful system configuration, deployment, and ongoing maintenance of AMR fleets. You will be responsible for coordinating internal and external resources, troubleshooting hardware components, and optimizing system performance in diverse operational environments. The ideal candidate will possess strong technical skills in AMR systems and a commitment to delivering exceptional customer service and support.

Main responsibilities

  • Lead, manage, and mentor a team of contractors, providing guidance, support, and clear expectations to ensure tasks are completed with the right lead time and quality.
  • Monitor contractor performance, productivity, and quality of work, identifying and addressing any issues that arise.
  • Conduct onsite implementation project planning including scope of work, budget, schedule, and subcontracting services and merge with the master project plan.
  • Manage implementation plan by closely communicating with internal and external stakeholders, especially with supply chain on delivery schedules.
  • Conduct thorough hardware inspections, quality control checks, and pre-deployment testing to identify and resolve any potential issues.
  • Prepare hardware environment for SIT, UAT and Performance Testing and participate in testing.
  • Diagnose and resolve hardware-related problems, both remotely and on-site, to minimize downtime and ensure optimal robot performance.
  • Document all hardware-related issues, solutions, and best practices in a clear and organized manner.
  • Stay up to date with the latest advancements in autonomous robotics hardware and contribute insights to enhance the company's competitive edge.
  • Able to quickly learn new products.
  • Develop and provide trainings to customers, team members and service partners.

Desired skills

  • Ability to manage site implementation across teams including client's operations & IT teams and various site contractors.
  • Experience of warehouse automation/manufacturing automation/electrical and mechanical installation.
  • Exceptional oral and written communication skills in English. 
    Ability to learn quickly and adapt in new complex issues and learn new technology on the go.
  • Possess a positive can-do attitude, enthusiastic about learning and problem-solving.
  • Proficiency in online collaboration tools, MS office suites and AutoCAD. 
    Ability to travel up to 75% + You'll be traveling to client sites the majority of time Monday-Friday.


  • Bachelor’s degree in electrical engineering, mechanical Engineering, with 3-5 years of equivalent industry experience.
  • PLC programming (preferably with Allen Bradley and Siemens PLCs) and HMI programming is a plus.
  • Experience with Robotic Systems is a plus.
  • Mandarin knowledge is a plus. 

The benefits we offer

We believe that with employee satisfaction comes benefits for everyone involved in the company. We are committed to providing the best possible environment for our employees.

  • Competitive salary
  • Flexible work schedule and work from home
  • Competitive health insurance benefits
  • 401K matching program
  • Employee Development and learning via its LMS training system.
  • Career growth

The masculine gender is used in this job advert for ease of reading, without any intention of favoritism or discrimination. All people, including minorities, females, individuals with disabilities, veterans, those with diverse gender identities, and sexual orientations, are encouraged to apply. Our company promotes equal opportunities and actively welcomes diversity.

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